Cancellation Policy (Draft)

Last Updated: 2026-08-05

This Cancellation Policy is part of the Terms of Service and applies to your use of the HandymanNow app (the "App"), operated by HandymanNow.

1. Purpose

This Policy explains how cancellations are handled on HandymanNow for customers and independent handymen.

2. Current Payment Model

At the time of this Policy, payments are made directly between customers and handymen. HandymanNow does not process payments or refunds.

3. Customer Cancellations

Customers may cancel a request at any point up until the assigned handyman begins traveling to the job ("on the way") — this includes cancelling before a handyman has accepted the request, and after acceptance while the job is still in an early stage (for example, while the handyman is preparing). A reason is required. Once a job's status becomes "on the way," normal cancellation is no longer available through the App — contact support for exceptional circumstances. Repeated abusive cancellations may result in account restrictions.

4. Handyman Cancellations

A handyman may cancel an accepted job at any point up until they begin traveling to the job ("on the way"); once travel has begun, normal cancellation is no longer available through the App — contact support for exceptional circumstances. HandymanNow may record cancellations for quality and operational purposes. Repeated cancellations may affect account standing or access to future job opportunities.

5. Job Reassignment

If a handyman cancels before the work has started, the App may attempt to match the customer with another available handyman. HandymanNow does not guarantee that another handyman will be available.

6. Manual Assignment

If automated matching cannot identify another suitable handyman, the request may be placed into a manual review or assignment process.

7. No Guarantee

Cancellation or reassignment does not guarantee that a replacement handyman will be found or that the requested work will be completed.

8. Abuse Prevention

We may investigate suspicious cancellation patterns, fake bookings, repeated no-shows, or other misuse of the App. Accounts may be restricted or terminated where permitted by applicable law.

9. Disputes

Users may report disputes through the App. HandymanNow may review reports but does not guarantee a specific outcome.

10. Future Payment Features

If in-app payments, deposits, cancellation fees, or refunds are introduced in the future, this Policy will be updated before those features become available.

11. Changes

We may update this Policy from time to time. Continued use of the App after updates constitutes acceptance of the revised Policy.

12. Contact

support@handymannow.com

Placeholder Information Before Launch

• Company legal name
• Business address
• Governing law
• Effective date
• Future cancellation fee rules (if introduced)
• Future refund policy (if introduced)