Our sewer is backing up in Cupertino. Who do we call first?
The Cupertino Sanitary District, by phone. It asks residents not to email about a backup because the message will not be received right away, and it runs a 24-hour dispatch line after hours and on weekends. If the blockage is inside your property line, the repair is yours; the district's part starts at the property-line cleanout.
We live in Rancho Rinconada. Is our sewer still the Cupertino Sanitary District?
Not necessarily. The city's General Plan says the City of Sunnyvale serves a small portion of the Rancho Rinconada area, along with commercial properties on Stevens Creek Boulevard east of Finch Avenue, while the Cupertino Sanitary District serves most of the city. Check which agency bills your sewer service before a plumber applies for permits.
Which water company serves our Cupertino house?
One of three. California Water Service covers the northeastern part of the city, San Jose Water the southeastern part, and the city-owned system, run by San Jose Water under a lease, the western part. The city publishes a water service provider map; the right system decides which annual water quality report applies to your tap.
Is Cupertino tap water hard?
In Cal Water's area it can be very hard. Cal Water's Los Altos Suburban system, which serves part of Cupertino, blends local groundwater with Valley Water supply, and its 2025 report put groundwater hardness at an average of 305 ppm against 97 for the purchased surface water. Cal Water's own scale calls 300 ppm and above very hard.
Can our plumber pull an instant permit for a heat pump water heater?
No. Cupertino's instant permit list names water heater replacement with no heat pump water heater, limited to standard gas tanks of the same or lower BTU rating on properties without an HOA. A heat pump water heater goes in under a standard plumbing permit, and the handout requires a water heater inspection and a final.
Is there help paying to fix a private sewer lateral?
The Cupertino Sanitary District runs a sewer lateral loan program, approved by its board as Resolution No. 1249 on February 19, 2014, to help home and business owners upgrade privately owned laterals and cleanouts. Its guidelines and application are on the district's residents page. Owners with repeated sewer problems can also ask about the district's annual maintenance program.