Our drains are gurgling and backing up. Is it NapaSan's line or ours?
Call NapaSan first, day or night. Its crew finds the blockage and decides whether it is in the public sewer; if it is, the district's crew clears it. If the problem is in your part of the lateral, from the property line to the house, NapaSan cannot clear or repair it, and you or a licensed plumber need a district permit to make the fix.
The leak is next to our water meter. Who repairs it?
It depends which side of the meter it is on. A leak at or before the meter is the city's to repair; one after the meter is the customer's. If the house valve will not shut the water off, call the Water Division to schedule a shutoff at the meter, which takes a special tool and is done only by city staff.
Are there lead service lines in Napa's water system?
The city reports none. Under the federal deadline of October 16, 2024 it inventoried its service lines and confirmed there are no public-system lead lines, adding that lead was not a common service pipe material here before the 1986 ban. In 2024 tap sampling, none of 35 sample sites exceeded the lead action level, but fixtures and solder inside a house can still vary.
Do we need a permit to replace a cracked drain pipe inside a wall?
Usually yes. Napa exempts stopping a leak and clearing a stoppage, but once a concealed drain, waste or vent pipe has to be cut out and replaced with new material, the city treats it as new work requiring a permit and an inspection before the wall is closed.
Does the city give out free water-saving fixtures?
Yes. City water customers can pick up free low-flow showerheads, faucet aerators, toilet leak dye and hose nozzles at Utilities Department headquarters, 1700 Second Street, Suite 100. The free Water-Wise Home Survey sends a conservation specialist to check for leaks, measure showerhead and faucet flow and toilet flush volumes, and replace fixtures where warranted.